At a time of increasing operational pressure and organisation-wide transformation, the University of Liverpool’s Service Delivery Programme Team wanted a way to build clarity, confidence, and stronger connection across their group.
Having experienced both a Strengthify Discovery Workshop and the Management Development Programme herself, Lisa Anderson, Finance Systems Manager, saw how powerful a strengths-based approach could be, and invited her programme team to experience it too. Their Chief Financial Officer joined the session, reinforcing senior-level support for a fresh, people-first way of working.
The Service Delivery Programme Team plays a central role in supporting and enabling key change initiatives across the university.
Like many programme teams, they were working through:
Lisa wanted the team to feel more equipped, more connected, and more aware of how their individual strengths could contribute to delivering complex work with greater confidence and clarity.
While the team was committed and capable, they wanted:
The challenge wasn’t capability, it was capacity and connection in an intense programme environment.
The goal was to give the team space to pause, reflect, and understand how to work together more effectively.
Lisa had already seen the impact of Strengthify’s strengths-based approach.
For her, the appeal was clear:
By bringing the Discovery Workshop into the programme team, Lisa wanted to create the same clarity and confidence she had experienced, and help the team prepare for the months of change ahead.
Strengthify facilitated a Discovery Workshop designed specifically for programme teams experiencing change.
The session included:
Self-awareness and personal clarityTeam understanding and empathy
Colleagues shared their strengths and reflected on how differences can combine to improve delivery, communication, and decision-making.
Practical tools and immediate actions
Participants explored how to use their strengths in
A safe space for meaningful discussion
The workshop created valuable time for the team to step back from delivery pressure and reconnect.
The response was overwhelmingly positive:
Themes repeatedly highlighted:
Clarity and self-awareness
“I now understand why I work the way I do.”
Stronger understanding of colleagues
“I can see how different strengths add value - even the ones I don’t have.”
Immediate relevance to programme pressures
“Very relevant given the workload and amount of change right now.”
Engaging and accessible format
“Easy to follow, really engaging and very insightful.”
And some of the standout reflections:
“Exceptionally useful. It has really helped me understand myself and the team better.”
“Extremely valuable and thought-provoking.”
“A brilliant session - I’ve taken a lot away from it.”
Participants left the session with:
The workshop gave the programme team a renewed sense of unity, and a clearer path to support transformation with greater resilience and effectiveness.
Many participants expressed interest in continuing the strengths-based journey, including:
The workshop showed what becomes possible when programme teams pause, reflect, and reconnect - even in high-pressure environments.
Strengthify helps programme teams across higher education, NHS, and the wider public sector build the clarity, cohesion, and resilience needed for transformation.
Explore how our training programmes and services such as Discovery Workshops and Management Development Programme, can support your programme team:
Want to strengthen your programme team through change?
Get in touch with Strengthify to start the conversation.